Communicate

Reach your customers without paying a platform.

Once a guest is in your database, you can talk to them directly, by email, SMS, WhatsApp, and push, whenever you have something worth saying. No boosted post, no commission, no middleman deciding who sees it.

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The problem

Posting and hoping is not a channel.

Social platforms show your post to a sliver of your followers, then ask you to pay to reach the rest. That is not communication, it is rent. When you own the channel, a message reaches the people you choose, at no cost per send.

The restaurants that bounce back from a slow week are the ones who can send a message and fill tables that night. That only works when you own the line to your customers.

What you get

Every channel your guests actually open.

✉

Email, SMS, WhatsApp, push

Reach guests on the channel they actually read, all from one place.

●

Owned, not rented

Messages go out on your channels, with no platform throttling reach and no cost per person reached.

⏱

Smart timing

Sends aligned to dayparts and behaviour, so an offer lands when it can actually be acted on.

☷

Sensible frequency

A cap on how often anyone hears from you, so the list stays healthy and nobody opts out.

☲

Segments, not blasts

Reach lapsed guests, regulars, or a single branch, instead of shouting at everyone.

◎

Tied to the loop

Every message can pull a guest back, lift an order, or prompt a review.

On your terms

Not a broadcast. A conversation with each guest.

A slow Tuesday becomes a busy one when the right offer lands in the right pocket at 4pm. Owned channels make that possible without buying a boosted post or paying commission to anyone.

The AI engine underneath does not send the same message to everyone. It reads each customer individually, their visit pattern, what they order, how long it has been since their last visit, and chooses the moment and the message that will bring that specific person back.

AI Richie · powered by BoomerangMe · runs automatically
  • Sends to each customer at their personal best time, not a broadcast hour chosen for the whole list
  • Builds the offer around what that guest actually orders, so it feels relevant rather than generic
  • Fires a win-back automatically the moment someone misses their usual visit window
  • Selects the channel each person opens, push, SMS, or email, based on their own past behaviour
  • Frequency cap prevents message fatigue, so open rates stay high and no one opts out
How it works

Four steps, then it sends on its own.

01

Connect

Your channels, email, SMS, WhatsApp, and push, are wired to your database.

02

Segment

Pick who hears from you: lapsed guests, regulars, a branch, a birthday.

03

Send

The message goes out on your terms, timed to land when it can be acted on.

04

Measure

Opens, redemptions, and revenue tracked, so each send teaches the next.

Proof

Built in a live operation, not a slide.

Cultenomics is a technology company. We engineered the system and proved every part of it in live, high-volume restaurants before offering it to anyone. Projeto Acai and Bada Bing run the full stack across a multi-location operation in the UAE, and Bada Bing's sales grew by around 60% after it went in.

Projeto Acai
Bada Bing

Live deployments running the full system.

See if you can reach your own customers.

The scorecard shows you whether you own the line to your guests, or whether you are still renting it from the platforms.

Get your scorecard