Our solution
From stranger to regular. Automatically.
Seven connected steps that turn a first visit into a loyal customer relationship. Each one runs automatically once it is set up.
Customers searching for you find you first.
Before any guest walks in, they have to find you. Cultenomics builds and maintains the signals that put you at the top of local search and Google Maps for the searches that matter.
- SEO and local search — the right keywords, structure, and schema on every page
- Google Business Profile — fully optimised, updated, and active
- Content engine — regular blog and social content that builds authority over time
Every guest becomes a known contact.
Most restaurants have no idea who their customers are. Cultenomics captures every guest's identity through three natural touchpoints, without friction, without a form, without an app.
- WiFi login — guest connects to WiFi, identity captured instantly
- QR code scan — at the table, on the receipt, or on takeaway packaging
- Check-in / Check-out — loyalty touchpoint at arrival and payment
The system learns every guest and acts on what it knows.
Every visit, every order, every message goes into a database you own. The AI analyses behaviour patterns and automatically sorts every guest into the right segment so the right action happens at the right time.
- Visit frequency, spending, and habits tracked per guest
- Days since last visit and lifetime value calculated automatically
- Auto-segments into VIP regulars, at-risk, and lapsed guests
- Then acts — no manual trigger needed
Guest profile — Sara M.
AIGuests earn rewards that keep them coming back.
Digital loyalty cards that live in Apple Wallet and Google Wallet. No app to download, no punch card to lose. Stamps and cashback that reward frequency and spending — automatically tracked and applied.
- Stamp cards — earn a stamp at every check-in and check-out
- Cashback — percentage of every spend returned as credit
- Wallet cards — lives on the lock screen, always visible
- No app, no friction — works on every phone
The right message to the right guest at the right time.
Push notifications get a 90% open rate. Email averages 20%. 95% of push notifications are read within 3 minutes of delivery. No algorithm decides if it gets seen. No spam folder. It lands on the lock screen and it gets read.
The AI knows who is due for a visit, who is at risk of lapsing, and who just hit a loyalty milestone. It sends the push automatically, in your voice, without you writing a single word.
- Win-back: lapsed guests get a push offer before they forget you
- Milestone messages: stamp card full, birthday, reward unlocked
- Direct to the lock screen: no algorithm, no spam folder, no middleman
- WhatsApp and email as backup channels where push is not available
Every review replied to. In your voice. Automatically.
Most restaurants respond to 30% of their reviews when they remember. Cultenomics responds to 100%, within hours, with a reply tuned to the tone and content of what was written. From day one, the system also goes back through your review history and responds to every unanswered review. Nothing is left untouched.
Google treats your review response rate and response speed as a direct Maps ranking signal. The more you respond, the higher you climb.
- Google, Talabat, Deliveroo, TripAdvisor: all platforms covered
- Old reviews replied to: every unanswered review gets a response from day one
- Happy guests get a warm, specific reply that reinforces the visit
- Unhappy guests get a direct, honest response that may change their mind
- Review responses are a Google ranking signal: more responses means higher Maps placement
The bowl was incredible, so fresh. My kids loved it. Will definitely be back next week.
Food was great but we waited 20 minutes with no one checking on us. Let it down a bit.
Every customer message answered instantly.
Customers message you on Instagram, Facebook, and WhatsApp asking about hours, menus, allergens, reservations. The AI replies immediately in your voice, 24/7, across every channel. A customer who gets a fast reply is significantly more likely to visit.
Every conversation is summarised and sent to your team daily. Anything that needs a human response gets flagged so nothing falls through the cracks.
- Instagram DMs, Facebook Messenger, WhatsApp: all covered
- Replies in under 2 minutes, around the clock, 365 days a year
- Trained on your menu, hours, FAQs, and brand tone
- Daily summary sent to your team with flagged conversations that need follow-up
One system, five moves, on a database you own.
Content fuels it. The five pillars carry each guest around the loop. Every stage writes to a customer database you own outright. And an intelligence layer proves it is working.
Get found
SEO, your website, and Google Maps ranking.
Capture
WiFi, QR, and check-in turn guests into known contacts.
Communicate
Email, SMS, WhatsApp, and push, on channels you own.
Retain
Loyalty and win-back that bring them back.
Advocate
Reviews that lift your ranking and close the loop.
The content engine and the intelligence layer are why a generic agency cannot copy this. They exist because we built them and ran them live, across a real multi-brand operation, not because they look good on a slide.